Complaining about a service provider

If you are complaining about your GP, dentist, pharmacy or optician, you can contact:

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33
email: england.contactus@nhs.net

If you have a complaint, please contact the relevant organisation below:

University Hospitals Coventry and Warwickshire NHS Trust
(Hospital of St Cross, Rugby)
Tel: 0800 028 4203
Email feedback@uhcw.nhs.uk
www.uhcw.nhs.uk
Write to: Clifford Bridge Road, Coventry, CV2 2DX 

George Eliot Hospital NHS Trust
(
PALS): 02476 865550
Email: enquiries@geh.nhs.uk
Write to: College Street, Nuneaton, CV10 7DJ 

South Warwickshire NHS Foundation Trust
For support relating to community health services

Patient Advice Liaison Service (PALS)

Tel: 01926 600 054

Email: pals@swft.nhs.uk
Visit: The PALS office, which is located by the main entrance of Warwick Hospital.

Coventry and Warwickshire Partnership NHS Trust
For support relating to mental health and learning disability services provided by Coventry and Warwickshire Partnership NHS Trust
Tel: 024 7653 6804
Email: pals@covwarkpt.nhs.uk
www.covwarkpt.nhs.uk
Write to: Wayside House, Wilsons Lane, Coventry, CV6 6NY 

West Midlands Ambulance Service NHS Trust 
West Midlands Ambulance Service also has a Patient Advice Liaison Service (PALS).
Tel: 01384 246370
Email: pals@wmas.nhs.uk
www.wmas.nhs.uk
Write to: Millennium Point, Waterfront Business Park, Waterfront Way, Brierley Hill, West Midlands, DY5 1LX 

NHS 111
The NHS 111 service is provided by Care UK.  
Tel: 0118 990 2157
Fax: 024 7615 3339 
NHS mail: harmoni.warwickshire@nhs.net
www.careuk.com 

Do you need help in finding information about local NHS services?

Healthwatch Warwickshire will be able to assist people living in Rugby who need advice and information about health and social care.
Tel: 01926 422823
Email: info@healthwatchwarwickshire.co.uk 
www.healthwatchwarwickshire.co.uk
 

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