Urgent Care

Get involved and give your views about urgent care!

There have never been more urgent and emergency care services available, yet people tell us they are confused about which service to use and what is available when they have an urgent care need. At NHS Warwickshire North CCG we want to commission an urgent care service that better meets local needs, is more responsive, and is simple for patients and clinicians to use. We want to buy the right urgent care services so that people are seen in the right place at the right time, first time.

We have already listened to the views of many local people, and have taken these into account in our plans, but it’s important that everyone has an opportunity to have their say and so, we have launched a public consultation which runs from 6 October - 15 December 2015. (The consultation is now closed, the report and related documents are available at the bottom of this page).

This consultation is all about where the best location is for a walk-in service to work seamlessly with other urgent care services. Our aim is to commission an urgent care / walk-in service which people find simple to understand and gets people prompt treatment or advice for their urgent care need, making best use of our medical workforce and without additional pressure on A&E.

In common with the rest of England, there is a growing demand for urgent and emergency care in North Warwickshire, Nuneaton and Bedworth, which has led to huge pressure on hospital emergency and urgent care services. Around 48,000 people from the Warwickshire North CCG area attended A&E at George Eliot Hospital in 2014/15. At least one third of these people could possibly have been treated effectively elsewhere.

Dr Deryth Stevens, Chair of NHS Warwickshire North CCG, said:

"Patients are at the heart of everything we do so we have been looking at the best ways of ensuring we have an urgent care service which can be accessed easily by the greatest number of people, and provides the help patients need, when they need it. Our aim is to commission an urgent care / walk-in service which people find simple to understand and gets people prompt treatment or advice for their urgent care need, making best use of our medical workforce and without additional pressure on A&E."

Andrea Green the Chief Officer NHS Warwickshire North CCG said:

“Getting an urgent care service that people have told us they need, rather than what we have historically offered is critical to improving health locally. We have already listened to the views of many local people but it’s important that everyone has an opportunity to have a say on the best location for our urgent care walk-in service.”

North Warwickshire also has a growing and ageing population whose needs have changed. The population aged over 65 is expected to grow by 60% by 2030. The increase is expected to be 43% in Nuneaton and Bedworth. There is also a significant number of families with young children.

Although we currently have a walk-in service at Camp Hill and a GP led urgent care service available on the George Eliot hospital site, it is not sustainable in the long term to run two centres for walk-in/urgent care. So, we need to look at what will best meet the needs of the greatest number of people in North Warwickshire, Nuneaton and Bedworth, providing responsive high quality urgent care and helping patients avoid attending A&E unnecessarily. Patients can be assured that none of the proposals will change the GP service for those registered at the Camp Hill Health Centre, Ramsden Avenue, Camp Hill, Nuneaton, Warwickshire, CV10 9EB.

Public meetings will be held during the consultation where people can meet with health leaders and discuss their views.

The consultation is now closed, the report and related documents are available at the bottom of this page.

You can take part in the consultation through our online questionnaire.

You can download the full consultation document, including the questionnaire.

You can also download an easy read version here. You can complete the easy read survey and send it back to our Freepost address, which is on the document.

For more information about the background to our proposals, you can download the pre-consultation business case.

Urgent Care Services presentation made at the Public Extraordinary Governing Body meeting on 17 September 2015.

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