Who can complain
Anyone can raise concerns or make a complaint. You can complain about NHS services or treatment you have received or if you have been affected by an action or decision made by the CCG.
You can also complain on behalf of a patient where the patient:
- has died
- is a child
- is unable by reason of physical or mental incapacity to make the complaint themselves
- has requested the representative to act on their behalf (a representative may include a parent, guardian, relative, civil partner or friend and, in these cases, consent will be required from the patient).
How do I make a complaint about the CCG?
The CCG is responsible for planning and commissioning healthcare services and works closely with local people and organisations. If you have a complaint about:
- Our organisation
- Our decision making processes
- Our staff
Please send your complaint, comment or suggestion in writing to:
NHS Warwickshire North CCG
Tel: 024 7632 4399
NB. Please use the minimum amount of personal information needed to identify yourself and/or others when using email as the confidentiality and security of any information exchanged via email cannot be guaranteed.
The CCG has no control, or responsibility, over personal information stored by a person’s own Email Service Provider. Any personal information that is processed by the CCG will be done so in accordance with the Data Protection Act.
How to comment, compliment or make a suggestion
Any comments, suggestions, compliment or positive feedback is also beneficial so please send any to the complaints department as detailed previously. For more information about NHS Warwickshire North CCG, visit: www.warwickshirenorthccg.nhs.uk