NHS Warwickshire North CCG is committed to improving patient outcomes and reducing health inequalities.
We recognise there are some sections of society which find it more difficult to access NHS services, whether because of language, social or financial status or where they live.
In order to try and help these communities access the services they need, we will sometimes ask people to complete equality and diversity monitoring sections at the end of questionnaires.
The types of information you might be asked for includes:
- Ethnic origin
- Religion and belief
- Sexual orientation
We will also ensure that there is a "prefer not to say" option if you would prefer not to divulge any of this information.
Why do we ask for this information?
Understanding the diverse makeup of our local population helps us to identify their needs and whether the services we provide are right for our patients and communities. It also helps us to know whether our services are provided fairly and equally, regardless of background. Finally, it helps us to ensure our services can be more accessible and inclusive to all.
For more information
Visit our equality and diversity page to see how we're promoting and protecting equality and diversity.
Read Stonewall's leaflet "What's it got to do with you?" to understand more about why organisations ask you to complete equality and diversity questions.
A big focus for us in 2019 was improving our engagement with seldom heard and hard to reach groups and communities. Typically these groups struggle to engage in ways that are meaningful, which can be for a variety of reasons such as language, culture or accessibility. This lack of engagement can also mean that the needs of those groups are not always taken into account, furthering the divide many already feel between their needs and the services we offer.
It is a priority of the CCG to ensure that all the voices of our diverse population are heard, and have a chance to input into our work. To achieve this we work closely with the voluntary sector proactively, attending targeted groups and events to ensure people are given the opportunity to make their voices heard.
During 2019, we really tried to improve our connections to these groups and our involvement with the community and voluntary sector organisations who represent them.
This effort was rewarded, as we saw some of our most informative, valuable engagement with our local communities on topics such as maternity and child health services and planned care, including many groups, helping us to understand the specific needs of those communities. This will really help us to commission services which truly meet the needs of our whole population in the future, improving accessibility, advancing equality and reducing health inequalities.
Changing how we record equality and diversity in our engagement to better understand our population
During 2019 we made the decision to update our equality and diversity monitoring forms, which we use whenever we engage with the public, whether that be face to face, online or via surveys.
What did we change?
In recognition of the increasingly diverse society in which we now live, and acknowledging not everybody fits into a traditional “tick box” form, we added a “prefer to self-define” option to the gender and sexual orientation questions. This meant those who don’t define themselves using traditional terminology were able to use their preferred descriptions.
Did it make a difference?
It did! Not only did we start to see people using the option to self-define, we had positive feedback from our communities about being given the opportunity to do so as it felt more inclusive. This will really help us ensure we commission services for our whole population.