Workshops to improve patient care
We know that, wherever possible, patients prefer to be treated in their community, rather than having to travel into acute care settings. Being treated closer to home means a reduction in travel times, in the need for both patients and carers to take time off work and less car parking costs. Reducing unnecessary hospital appointments allows the CCG to ensure that commissioning resource is targeted at those patients with the highest clinical need, and reduce unnecessary tariff costs.
Working together with partners and patients
The CCG brought together partners including University Hospitals Coventry and Warwickshire NHS Trust, George Eliot NHS Trust, Coventry and Warwickshire Partnership Trust, GPs, private providers and patients at speciality workshops. Each workshop considered a particular speciality, such as Urology, Opthamology or Dermatology, and considered system wide opportunities to improve how we care for patients dependent on their level of complexity and need.
Attendees to the workshops considered the issues that are present across the system in the management of patients and looked at the best way these could be improved with a more collaborative and joined up care system. This was to ensure patients receive the most right care as efficiently as possible, in the most appropriate setting.
Improving patient outcomes
These workshops have proved to be a hugely successful way of engaging with consultants in our provider organisations, local GPs and patients, ensuring that the quality of the care across the system is the most appropriate for the patient’s needs. It has also helped to avoid duplication and unnecessary variation in the pathways.
The workshops produced a jointly owned action plan for improving specialty pathways which will guarantee better patient experience and quality of care longer term.