Prescription Ordering Direct service

NHS Prescription ordering direct (POD) service is the easy way for you to order your repeat prescription!

If you are trying to get through on the telephone during a busy time an alternative way to contact us is by completing the online call back request form below. 

Alternatively you can text the word REPEAT followed by the name of your GP practice to 07903586972 e.g. for Bedworth Health Centre text: REPEAT BEDWORTH. A call handler will then call you back within 48 hours.

During the coronovirus pandemic the NHS POD has provided a way to order your repeat prescription when GP practices have been working behind closed doors. This means that the service has seen an increase in the volume of calls, whilst staffing levels are fluctuating due to self isolation cases. The call handlers are working extremely hard to answer all calls as soon as they possibly can, so your patience and understanding is really appreciated.

The NHS POD service is open from 8am to 5pm Monday to Friday excluding Bank Holidays.

Currently, there are 22 GP practices in the Warwickshire North CCG area that are signed up to the POD service, giving the opportunity for these practice patients to call a dedicated number to speak to an experienced health professional when needing to reorder a repeat prescription.

If you are part of one of the 22 practices below, you can call the NHS POD service on 024 7624 6025.

  • Arbury Medical Centre
  • Bedworth Health Centre
  • Bulkington Surgery
  • Camp Hill GP LED Health Centre 
  • Chancery Lane Surgery
  • Chapel End Surgery
  • Chaucer Surgery
  • Manor Court Surgery
  • Old Mill Surgery
  • Polesworth & Dorden Group Practice
  • Red Roofs Surgery
  • Riversley Road Surgery
  • Rugby Road Surgery
  • Satis House
  • Spring Hill Medical Centre
  • Station Street Surgery
  • Stockingford Medical Centre
  • The Grange Medical Centre
  • The Old Cole House
  • Queens Road Surgery
  • Whitestone Surgery
  • Woodlands Surgery

Patients are advised to:

  • Please check your medication cupboard before ordering
  • We ask patients to order their prescription when they have 5 days of medication left
  • If you have a build up of medication please let us know so that we can adjust the quantities, so that everything falls in line
  • Please do not order 'just in case'. If you need the medication in future then you will still be able to request it
  • Let us know if you have stopped taking any of your medicine.

Please click here to view the POD leaflet for more detail about the service.

The CCG is responsible for planning and commissioning healthcare services and works closely with local people and organisations. If you wish to make a comment, complaint or share positive feedback, please click here.

The NHS Prescription Ordering Direct (POD) service is provided, on behalf of your GP practice by NHS Warwickshire North Clinical Commissioning Group.

Telephone lines are open between 8am and 5pm Monday to Friday (excluding bank holidays). Outside these hours or if you have any difficulty in accessing the service then please complete the online form to request a call back.

POD Call Back Request

If you have any difficulty in accessing the service then please complete the online form to request a call-back.

If the call back request is received before 2pm you will receive a telephone call the same day. Anything after 2pm you will be contacted the following working day. Therefore a call back requested on Friday after 2pm will not be handled until the following Monday.

Prescription Ordering Direct service
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